A client portal that reduces chasing
Clients can see what you need, upload evidence, read updates, and understand what is still outstanding.
For OMARA-registered practices
Keep every visa matter moving, documented, and ready to review.
Matter keeps client evidence, reminders, case email, notes, tasks, milestones, and history around the matter. Built for Australian migration practices that need each file to be easy to run today and easy to explain later.
See the workflow around a live matter.
In under a minute, the story moves from overloaded inboxes and missing evidence to client requests, case notes, follow-up, communication, and secure storage around the file.
A short walkthrough of requests, evidence, notes, follow-up, communication, and secure storage around the matter.
See how Matter keeps document requests, uploads, follow-up, and case records connected around each migration case.
The work that usually escapes the matter stays attached to it.
Evidence requests that stay visible
Send structured document requests and let scheduled reminders follow up before the team has to restart the chase.
Case email and notes in context
Keep client communication, notes, and note history close to the matter so staff do not rebuild context from inboxes.
Tasks and milestones around the case
Track internal work with tasks, case calendar, and milestones so the next step does not live only in someone's head.
Records prepared for review
Keep documents, notes, communications, and matter history connected so the file is easier to retrieve and explain later.
CASA Tier 3 security
Matter is independently pen-tested at CASA Tier 3 for practices handling passports, identity records, financial evidence, and sensitive client files.
A platform for the whole practice
Matter keeps the daily work around each visa matter in one place so the practice can move beyond scattered tools and back-office checklists.
The matter stays at the centre.
A visa matter can fall apart in small places: missing evidence, reminder emails, staff notes, deadline checks, and client status questions. Matter gives migration agents the platform those pieces should have had all along: a secure client portal, staff workspace, follow-up, communication, tasks, milestones, and OMARA-ready history around the same matter record.
Use Matter when the real problem is control.
Not another place to store a case number. Matter is for practices where passports, police checks, sponsor documents, status questions, staff notes, and next steps still leak into inboxes or spreadsheets.
- It fits practices that want client requests, evidence, follow-up, notes, tasks, milestones, and records to stay close to the same matter.
- Old back-office checklists should not decide the platform. The daily client workflow and OMARA-ready record trail belong in Matter.
Start with the workflow, then compare the options.
How Matter works
Follow the path from client request to evidence, reminder, team action, communication history, and record trail.
See detailsOMARA-ready record keeping
See how Matter keeps notes, communications, document history, and secure records connected around the matter.
See detailsBest migration agent software in Australia
See why Matter should be the default platform for Australian migration practices, then compare the incumbents against it.
See detailsCompare migration software
Compare Matter with the established migration systems by workflow, records, security, CRM depth, and data management.
See detailsMatter vs Migration Manager
Use the comparison to judge the incumbent migration-suite model against Matter client experience, security proof, workflow quality, CRM depth, and admin reduction.
See detailsMatter vs Officio
Weigh a modern browser-based portal and document workflow against a longstanding migration platform.
See detailsMatter vs EzyMigrate
Compare client experience, security certification, and how much manual follow-up each removes.
See detailsSee the staff workflow
See how document requests, notes, history, and client updates stay attached to the case.
See detailsSee the client portal
See the branded client view for uploads, document requests, and clear status updates.
See detailsSee the security details
Review CASA Tier 3 and the independent penetration testing if data protection is part of your evaluation.
See detailsQuestions before switching.
What is Matter for AU migration practices?
Matter is a practice workspace for OMARA-registered practices in Australia. It keeps the client portal, document requests, case records, case email, notes, tasks, milestones, and automated reminders together so each visa matter moves forward with less admin.
What software do Australian migration agents use?
Australian migration practices use tools such as Migration Manager, Officio, Casewise, and Agent Manager. Those products explain the old category. Matter is the modern, independently security-tested platform migration agents should now judge the category against, built around a branded client portal, document collection, and automated document follow-up.
How is Matter different from older migration software?
Older migration software can store the case while the team still chases documents, answers status emails, and tracks follow-up by hand. Matter keeps the case record, the client portal, and the follow-up together, secured by independently pen-tested CASA Tier 3.
Is Matter suitable for OMARA record-keeping obligations?
Matter helps keep client documents, notes, communications, and matter history together so records are easier to retrieve and review. Your practice still owns compliance decisions and process discipline; Matter supports the record-keeping workflow.
Can clients upload documents and track their visa progress?
Yes. Clients log in to a branded portal to upload requested documents, read updates from your team, and see what is still outstanding, without long email threads. Automated reminders follow up on missing documents for you.
Can Matter run the migration practice workflow?
Yes. Matter is built to run the work around every visa matter: intake, evidence collection, document requests, case records, notes, reminders, staff tasks, milestones, secure client communication, and follow-up.
How much does Matter cost?
Matter Immigration starts with a one-week free trial. Starter is A$29/month for 1 staff seat, 5 new cases/month, and 10 GB document storage. Standard is A$249/month for 1 staff seat, 20 new cases/month, and 100 GB document storage. Enterprise is A$699/month with unlimited staff seats, custom case pricing, and unlimited document storage.