Intake that fills the file
Send a branded questionnaire from the portal. The answers land on the matter and pre-fill Form 80, 956, and 1229, so nobody retypes the client details into a Department form.
For Australian RMAs
Know what is missing, what is due, and what is ready to lodge.
Built by a team of ex-Atlassian Sydneysiders with decades of engineering experience. Meet the team behind Matter
See a visa file move through Matter.
In under a minute, see requests, uploads, file notes, follow-up, case email, and secure records on one visa file.
A short walkthrough of evidence requests, file notes, follow-up, case email, and secure storage in Matter.
See how Matter keeps document requests, uploads, follow-up, and case records together for each migration case.
Everything your team checks before a visa file moves forward.
A client portal clients actually use
Your firm name, colours, and logo. Clients upload documents, see what is still outstanding, and read your updates in any browser. No desktop install and no long email threads.
Document requests you can see through
Turn the checklist into one tracked request. Every passport, police check, and sponsor document shows its upload status and due date. Oversized photos convert to upload-ready files on their own.
Follow-up that runs itself
Matter chases missing documents on a schedule and stops the moment the client uploads. Your team stops writing "just checking in" emails.
Department forms, drafted from the matter
Form 80 and Form 956 draft themselves from the data already on the file, and your team reviews the PDF before anything is lodged. Form 1229 and the 482 flows sit in the same forms library.
Every lodgement date in one calendar
Bridging visa expiries, lodgement targets, and review points across every active matter, in one calendar. Build a task template once per visa type and every new case runs the same steps.
Records ready for an OMARA review
Every action is recorded with who did it and when, and file notes keep their earlier versions. Documents, case email, and history stay on the matter, ready to retrieve and explain.
Invoices and receipts on the case
Raise an invoice, record a payment, and keep the client payment record on the matter it belongs to. The fee history sits with the case instead of in a separate ledger nobody opens.
Security you can prove, not just claim
You hold passports and police checks for other people. Matter has CASA Tier 3 certification, which means an authorised security lab manually tested the software itself for weaknesses, rather than reviewing a policy document about it.
Recently shipped
Read the full changelogLetters
Matter turns a letter template into a generated PDF on the case, with the practice letterhead around it and the client details resolved from the record rather than retyped.
See the featureDocument review
Matter gives staff a review step for submitted client files, with per-file accept or reject decisions, notes, and a final outcome that either completes the request or returns it to the client for changes.
See the featureImage conversion
Matter prepares supported image uploads during document collection, converting oversized or incompatible client images into upload-ready JPEGs before they are saved to the request.
See the featureOne file for evidence, forms, follow-up, and review.
Matter is the practice system for Australian registered migration agents (RMAs). Each visa file holds the client documents, the Department forms, the case email, and the file notes together, so anyone on your team can open a case and see what is still outstanding and what is due next.
You hold passports and police checks that belong to other people. Matter has CASA Tier 3 certification, which means an authorised security lab manually tested the software itself for weaknesses, rather than reviewing a policy document about it.
If the visa file lives in an inbox, nobody else can see it.
An inbox is a private queue. When the evidence, the deadlines, and the client's last answer sit in one person's email, cover is guesswork, handover is painful, and an OMARA review means rebuilding the file from memory. Matter gives the case one shared record your whole team can open.
- Two people work the same case and both need to see the same evidence list.
- A client rings to ask where their application is, and the answer should not depend on who is at their desk.
- Someone leaves, and the cases they were carrying have to keep moving.
- An OMARA review asks for the file history, and it should already be there.
Start with the workflow. Then compare the alternatives.
Official immigration forms
See the Matter forms library for Form 80, Form 956, Form 1229, Skills in Demand nomination, Standard Business Sponsorship, and Student Visa flows.
See detailsAutomated form fill
See how reviewed Matter data prepares Department PDF drafts so your team reviews the form instead of retyping the file.
See detailsHow Matter works
Follow the path from client request to evidence upload, reminder, team action, case email, and file history.
See detailsOMARA-ready record keeping
See how Matter keeps file notes, communications, document history, and secure records with each visa file.
See detailsBest migration agent software in Australia
See why Matter should be the default platform for Australian migration practices, then compare the older tools against it.
See detailsCompare migration software
Compare Matter with established migration systems on workflow, records, security, CRM depth, and data management.
See detailsMatter vs Migration Manager
Compare Migration Manager with Matter on client experience, security, workflow, CRM depth, and admin reduction.
See detailsMatter vs Officio
Weigh a modern browser-based portal and document workflow against a longstanding migration platform.
See detailsSee the staff workflow
See how document requests, file notes, history, and client updates stay on the case.
See detailsSee the client portal
See the branded client view for uploads, document requests, and clear status updates.
See detailsSee the security details
Review CASA Tier 3 and independent penetration testing if data protection is part of your evaluation.
See detailsQuestions before you switch.
Who builds Matter?
Matter is built by Neudash founders Ari Surana and Michael Ruflin, who spent 15 years each at Atlassian. Michael was on the original team behind the automation engine in Atlassian's service platform, which is the same idea now chasing your outstanding documents and drafting your forms. They have built software at this scale before.
What is Matter for AU migration practices?
Matter is the practice system for RMAs in Australia. Your client works in a branded portal and your team works the case, and the two stay in step: what the client uploads lands straight on the file, and whatever your team still needs goes back to the client as a tracked request.
Can Matter handle forms such as Form 80, Form 956, and Form 1229?
Yes. Matter includes Australian migration form workflows, including Form 80, Form 956, Form 1229, and 482-related flows. For common Department PDFs such as Form 80 and Form 956, Matter drafts the form from data already on the file, and your team reviews the draft before anything is lodged.
What software do Australian migration agents use?
Australian migration practices most often weigh up Migration Manager and Officio. Matter is the modern platform to compare against them, combining a branded client portal, document collection, automated follow-up, case records, invoicing, and security that has been independently tested.
How is Matter different from older migration software?
Older systems store the case and leave the chasing to you. Your team still emails clients about missing documents, answers status questions by hand, and carries the follow-up in their head. Matter does the chasing itself, and stops the moment the document arrives.
Is Matter missing anything a migration practice needs?
Matter covers the daily case work end to end: intake, client portal, document collection, official forms, case records, invoicing and payment records, and security you can verify. VEVO checking is still on the roadmap. Support staff seats are free and unlimited on every package, so you are not paying per head for the people doing the chasing.
Is Matter suitable for OMARA record-keeping obligations?
Matter helps keep client documents, notes, communications, and matter history together so records are easier to retrieve and review. Your practice still owns compliance decisions and process discipline; Matter supports the record-keeping workflow.
Can clients upload documents and track their visa progress?
Yes. Clients log in to a branded portal to upload requested documents, read updates from your team, and see what is still outstanding, without long email threads. Automated reminders follow up on missing documents for you.
Can Matter run the migration practice workflow?
Yes. Matter carries a visa file from first intake through evidence collection, Department forms, staff review, and client updates, all the way to the record you keep once the case is closed.
How much does Matter cost?
Matter Immigration starts with a one-week free trial. Starter is A$29/mo: 1 registered migration agent (RMA) seat, 5 new cases/month, and 10 GB document storage. Standard is A$249/mo: 1 RMA seat, 20 new cases/month, and 100 GB document storage. Each extra Standard RMA seat adds 20 more new cases/month. Enterprise is A$699/mo with custom case pricing and unlimited document storage. Support staff seats are free and unlimited on every package.
The team behind Matter
You are trusting us with your clients' passports. Here is who builds Matter.
Ari Surana and Michael Ruflin founded Neudash in Sydney. Before that they spent their careers building and running systems at enterprise scale, at Atlassian, VMware, BigCommerce, and Nearmap.
Michael spent 15 years at Atlassian, working across Jira Agile, Jira Service Management, and Rovo Agents. He was on the original team that built the automation engine inside Jira Service Management, which is the same kind of self-running automation now at the core of Matter. Ari spent 15 years building machine learning systems and distributed computing platforms, most recently on Atlassian's Gen AI platform.
- 30+ years
- of combined engineering experience.
- 15 years
- inside Atlassian, across Jira and Rovo.
- Jira
- runs hundreds of thousands of companies. Michael helped build its automation engine.
Ari Surana
Co-Founder
Michael Ruflin
Co-Founder