About Michael
Michael is a pragmatic builder who uses AI and coding agents in his daily work. He writes about using AI to understand fuzzy problems, then turning the result into reliable software that saves real work.
Michael holds a Master of Science in Computer Science from EPFL. He spent 15 years at Atlassian, where he worked across Jira Agile, Jira Service Management, and Rovo Agents. He was on the original team that built the automation engine in Jira Service Management before co-founding Neudash.
Michael writes visual Matter guides from the product itself. Each guide uses real screens, exact interface labels, and a saved result that users can verify.
Matter help
Matter help guides by Michael
Follow the exact steps on current Matter screens.
Document requests
Schedule document reminders
Set up automatic reminder emails for a document group in Matter.
Client portal
Give a client access to a document group
Let a client open a case and its document groups in Client Portal.
Client portal
Add or change a client email address
Add or change the email address saved on a client contact in Matter.
Email setup
Connect a mailbox for outgoing email
Connect a Gmail or Outlook mailbox that Matter can use to send email.
Articles and guides
Writing by Michael
Practical guidance for using software and automation in daily business work.
Guide
A practical guide to using AI for business productivity
Use AI to work through fuzzy business problems, then turn the agreed process into reliable software that runs the same way every time.
Guide
What should a small business automate first?
Choose a first automation that happens often, follows clear rules, is easy to check, and removes repeated admin without putting the business at risk.
Matter help
Find guidance for cases, client access, document requests, templates, setup, and common problems.
Open Matter help

