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Matter pricing

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Every Matter feature is included on every plan. Choose by new cases per month and RMA seats. Support staff seats are free and unlimited.

Explore features
US$170/mo

Package

Choose by case volume: We open about
new cases per month
Choose by team size: We have
RMA seats

Each RMA seat is US$170/mo and adds 20 new cases per month — add seats when you need more agents, or more case capacity. Support staff seats are free and unlimited, but do not add case capacity.

Plan capacity and features

Capacity

RMA seats
1 seat
New cases per month
Up to 20
Cases
Unlimited
Contacts
Unlimited
Organisations
Unlimited
Leads
Unlimited
Support staff seats
Unlimited
Document review workflows
Unlimited
Document storage
100 GB

Included features

Full CRM
Included
Service agreement template and editor
Included
Outgoing email integration
Included
Automated branded emails
Included
Client questionnaires
Included
Immi forms and automatic fill
Included
Client portal and letter branding
Included
Collaboration tools and system of work
Included
Backup to your own storage Google Drive or OneDrive
Included
Invoice management and Xero integration
Included

Matter Questions

Answers for migration agents.

Seats, case volume, free trials, and changing plans.

Does the monthly case limit count all my old cases?

No. Matter counts new cases opened during that billing month. Existing cases, older matters, and previous months do not use the next month's new-case allowance.

If I finish or close a case, does that free up a case slot?

No. Matter is not priced as a live slot system. Opening a case counts toward that month's new-case allowance. Closing it does not add that allowance back. The allowance resets each month.

Can one case have more than one client or party?

Yes. A case can include multiple applicants, family members, sponsors, organisations, or other related parties. If you manage it as one immigration matter, it counts as one case.

When should I choose Starter?

Starter is for one registered migration agent (RMA) just getting started. It includes every Matter feature, up to 5 new cases per month, and unlimited free support staff seats.

When do I need Standard?

Choose Standard when you actively manage immigration cases. It includes every Matter feature, 1 RMA seat, and 20 new cases per month. Each RMA seat adds 20 new cases per month.

Do I pay for support staff seats?

No. Every Matter plan includes unlimited support staff seats at no extra cost. Support staff seats do not add new-case capacity.

Can I start on Starter and upgrade later?

Yes. Start on Starter, then move to Standard when you open more than 5 new cases per month.

Can I downgrade from Standard back to Starter?

Yes, as long as your account fits Starter: 1 RMA seat and up to 5 new cases per month. Support staff seats stay free and unlimited.

Do clients count as RMA or support staff seats?

No. RMA and support staff seats are for team members working in Matter. Clients using the client portal do not count as either.

What happens if I hit my monthly case limit?

Existing cases stay available. If you are on Starter, move to Standard. If you are on Standard, add an RMA seat for 20 more new cases per month. Support staff seats do not add new-case capacity.

Do I need a credit card to try it?

No. The 7 day free trial runs without a card. You only need to add one later if you choose a paid package.

Can I cancel or change plans later?

Yes. Billing admins can change packages, add or remove Standard RMA seats, schedule downgrades, or cancel from billing settings.

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Start with a 7 day free trial.

Try Matter without a card, then choose the plan and capacity that fit how you work.

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US$170/mo excluding tax
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