Set the schedule once, then it runs itself
Matter sends scheduled reminders to clients about the documents they still owe. Set the schedule on a document group, pick the email template and who receives it, and the reminders go out on their own. The routine follow-up that used to sit on someone’s to-do list now runs itself.
They stop the moment the documents arrive
Reminders only reach clients with outstanding items. As soon as the documents land and the requests are resolved, the schedule finishes and any remaining reminders are cancelled. Nobody gets chased for something they already sent, which is usually what makes clients dread automated email in the first place.
Staff set the schedule and can stop it anytime
Reminders sit on the document requests for a case. Staff choose the schedule, the message, and the recipients, and can cancel a schedule whenever they are handling a client directly. Each reminder gives the client a direct path back to the portal to upload what is missing.
A migration client still owes police checks and identity documents before the due date. Matter reminds them on the schedule you set and stops the moment the last document lands, without anyone sending the chaser by hand.