Visa-specific intake and checklists
Set up questionnaires and document lists by visa type, subclass, stage, or team workflow. Staff stop rebuilding the same request list for every new matter.
For migration agents
Keep your cases moving without the document chase.
Cut up to 80% of the admin around each case so your team can focus on advice, submissions, and client work. Request documents, see what is missing, and keep clients updated in one place.
See how Matter helps a migration practice grow without the document chase.
In under a minute, the story moves from overloaded inboxes and missing documents to one workspace for client requests, case notes, reminders, communication, and secure storage.
Matter helps migration practices grow without adding more document-chasing admin.
See how Matter keeps document requests, uploads, reminders, and follow-up connected around each migration case.
Built for modern migration practices that care about client experience.
Stop chasing documents in email
Send one request list. Clients upload through the portal. Your team can see what's arrived, what's missing, and what's overdue without digging through inbox threads.
A portal clients can actually use
Clients can see their next steps, upload documents securely, and read updates in one place. Fewer status calls. Less back-and-forth.
Updates, reminders, and notes stay attached
Send branded updates from the case, keep notes time-stamped, and make follow-up visible to the whole team so the next action is clear.
Records you can retrieve years later
Store documents, notes, and communication history with an audit trail so old matters are easier to review when a client returns or a regulator asks.
Clear note attribution
Keep every note tied to the staff member and time it was added. Important details stay readable and attributable without extra admin.
Track original documents
Record when passports, certificates, or identity documents were received and returned, with a clear history of who handled them.
Less admin around every case.
Cut admin without losing control of the case. Matter keeps document requests, uploads, notes, deadlines, and client updates in one place so your team spends less time chasing paperwork and more time moving cases forward.
Matter fits practices that want less chasing and better control over every case.
Matter is a strong fit when clients still email passports, police checks, education records, or sponsor documents into the practice, and your team rebuilds the same follow-up loop for every matter.
- It also fits practices that want a branded portal, fewer status calls, and less confusion about what is still outstanding.
- If your shortlist is driven mainly by deep eLodge workflow or trust accounting, keep comparing. Matter is strongest when document collection, client communication, and day-to-day matter control are the real pain points.
Compare the options, then see the portal and team workflow.
Best migration agent software in Australia
Get the shortlist first, then decide which direct comparison pages are worth your time.
See detailsCompare migration software
See Matter, Migration Manager, LodgeHQ, Officio, Ezymigrate, and iVisa side by side.
See detailsMatter vs Migration Manager
Useful when the decision comes down to eLodge depth, trust accounting, portal quality, and how much admin the platform removes.
See detailsSee the staff workflow
See how document requests, notes, history, and client updates stay attached to the case.
See detailsSee the client portal
See the branded client view for uploads, document requests, and clear status updates.
See detailsSee the security details
Review the security page if data protection and certification are part of your evaluation.
See detailsQuestions migration agents ask before switching.
What is Matter for migration agents?
Matter is browser-based migration software for Australian registered migration agents. It helps practices collect documents, share updates, and keep records together so each case moves forward with less admin.
How is Matter different from older migration software?
Older migration software often stores the case, but the team still chases documents, answers status emails, and manages follow-up by hand. Matter keeps the record, the client portal, and the follow-up work in the same place.
Does Matter help with OMARA-ready record keeping?
Yes. Matter keeps documents, notes, communications, service agreements, and audit history together so records are easier to retrieve and review when needed.
Can clients upload documents and track progress themselves?
Yes. Clients can upload requested documents, read updates from your team, and see what is still outstanding without relying on long email threads.